Coronavirus (COVID-19) Update

The health and safety of our members, employees, and community continues to be of the utmost importance to us. We operate in accordance with state and local regulations, CDC guidelines and general best safety practices.

Our branches observe strict capacity limits based on current state mandates.

Measures we’ve taken for the protection of all:

• Hand Sanitizer is available in each branch lobby.
• Branches are disinfected regularly by a professional cleaning service and common areas are sanitized throughout the day.
• We have made all of our locations handshake-free zones.
• Plexiglass dividers have been installed.
• Signs and stickers have been placed throughout the branch to help manage social distancing and traffic flow.

What we are doing to keep our members safe:

Appointments: Avoid wait time by scheduling a Member Service appointment in advance! Appointments can be scheduled online, in the RFCU Mobile App or by calling (800) 562-7328 and selecting option “1.”

Masks must be worn by all individuals when conducting business inside and waiting outside of the branch.

For the safety of all members and employees we ask that you do not schedule an appointment or enter our branches if you are not feeling well.

What we are doing to keep our employees safe:

• We have advised our employees to stay home if they exhibit any sign of illness.
• We have implemented social distancing techniques internally, utilizing teleconferencing and video conferencing when possible.
• We have postponed all non-essential business travel.
• We have educated our employees regarding handwashing and hygiene best practices.

Branch Operations:

Traditional Branch lobbies are open to the public. Building capacity limits set by state mandates are strictly adhered to, with the capacity limits posted on the door of each location. 

•  24-hour ATMs are available at these locations.
•  Night-drop is available for off-hours deposits, transactions are processed on the next business day.
•  Drive-up is accessible during regular business hours.
•  Appointments are recommended for Member Service to avoid wait time.
•  To view branch operating hours or find an ATM visit our locations page.   

In-Store Branch, located in Plymouth remain open regular hours.

• Appointments are recommended for Member Service to avoid wait time.
• Plymouth building capacity is monitored by Walmart.
• Plymouth ATM inside Walmart is available during store hours.

We encourage you to use drive-up tellers and access mobile and online services whenever possible:

Online Banking – If you do not already bank online with us, select “Register” in the Online Banking login box on the homepage or complete the Personal Online Banking Application.

Mobile Banking – Bank directly from the safety and convenience of your smartphone.  Download our app and register, or login using the same Username and Password created for Online Banking.

Telephone Banking – Obtain account balance and history information; or transfer funds quickly and easily. Call (800) 562-7328 and select the Telephone Banking option, or call (800) 662-7328.

Mobile Check Deposit – Deposit checks directly through our mobile app. 

Text Message Banking – Quickly check account balances, transactions and make transfers.

ATM Access – 24-hour ATMs located at each of our branches.

Call Center – Our Member Service Center team can assist you with account questions, mobile and online banking needs and more.  Call us at (800) 562-7328 or email [email protected].

Loan Assistance:

Help for financial hardship.

We recognize that some of you may face financial challenges as a result of illness or business interruption.

If you are affected by COVID-19, contact us. You may be eligible for an extension, waived late fees or waived penalties for early CD withdrawal.  Our Borrower Assistance program is also available for members with certain loans with RFCU.

Consumer Loans

Skip-A-Payment Program:

If you are interested in skipping your next consumer loan payment, you may be able to take advantage of our Skip-A-Payment Program. Visit our Skip-A-Payment page to apply or call our member service center at (800) 562-7328.

• Eligible loans: Consumer Loans and RFCU Credit Cards.

Auto Extensions:

If you are experiencing financial hardships, an extension is where the Credit Union agrees to suspend a number of your loan payments for a period of time and add the payments to the back end of your loan, extending the length of your loan term.  To be eligible for an extension you must be able to show you have the ability to make future payments. Please call us at (800) 562-7328 and select option “3” to find out more information. 

COVID-19 Repayment Relief

Request a deferment of payment due to hardship caused by COVID-10 on any type of RFCU Loan.

In direct response to the Coronavirus (COVID-19) public health concern, Rockland Federal Credit Union has created the COVID-19 Payment Relief Plan.

For more information, and to submit a request for repayment relief, click here or call (800) 562-7328, option “3”.

Repayment Plan: 

If you are behind on your payments, we may agree to a repayment plan that allows you to make your regularly scheduled loan payments and pay off a portion that is past due.  

Payments over time modification: 

If you are unable to afford your current monthly minimum payment, but could pay a reduced amount each month, a loan modification may be right for you. 

Forbearance on Extension:

If you are experiencing a temporary hardship, you may be eligible for forbearance or extension.  To be considered for forbearance or extension you must be able to show that you have the ability to make future payments. 

If you are in need of loan assistance of your loan with RFCU, please contact us: 

• Call (800) 562-7328, select option “3.”
• Email [email protected], reference “loan assistance” in the subject line.
• Fax (781) 681-9805

Protect yourself from Scams:

Unfortunately, there are those that will attempt to take advantage of others in times like these.

Protect yourself by keeping a few items in mind: 

• Be cautious of charities related to COVID-19 and verify validity before making a donation.  
• Do not click on links or download attachments from unknown senders. 
• Never share your PIN or online banking passwords with others.

Click here: to view the Federal Trade Commission’s coronavirus-related fraud information site.  You can find additional fraud resources at:  https://www.rfcu.com/home/resources/fraud/fraud

Deposit Insurance:

During this unsettling time, it’s important to know that your money is secure.  Rockland Federal Credit Union is Federally Insured by the National Credit Union Administration (NCUA) up to $250,000 per account, per account owner. You can calculate an estimate of your Federal Deposit Insurance coverage by clicking the button below.

We are additionally insured by the Massachusetts Share Insurance Corporation (MSIC) for all shares and deposits in excess of the NCUA limit. 

Stimulus Payments

The government has begun distribution of the economic impact payment, or government stimulus checks. We have compiled resources here to address frequently asked questions:

Am I eligible for an economic impact payment?

• Visit the IRS webpage to determine your eligibility here. 

When will I receive payment?

RFCU cannot determine when you will receive your payment, timing of funds distribution is determined by the government. Payments were distributed beginning in mid-to-late April, 2020. Track the status of your payment via the IRS website: Get My Payment. 

You can conveniently verify recent deposits and balance information through the RFCU Mobile App, Online and Telephone Banking. 

Where will it be deposited?

If you filed a 2018 and/or 2019 tax return: Direct Deposit information provided for previous returns will be used to deposit this payment into that same account.

If you have not filed a tax return for 2018 or for 2019, but are required to do so: You must file a 2019 return to receive the payment. 

If you were not required to file a 2018 or 2019 tax return: You must enter your payment information on the IRS website. 

Receiving a paper check?  Your economic impact payment will come in the form of a U.S. Treasury Check.  The check will specifically state “Economic Impact Payment” on the lower left.  Confirm the validity of your check by reviewing the security features of a U.S. Treasury check here.

Many Americans will receive their economic impact payment in the form of a prepaid debit card.  Some have been mistaking it for junk mail. So if you’re waiting for a payment, it will arrive in a plain white envelope with no indication that it is from the federal government. If you do think you discarded the card by mistake: call 800-240-8100 to get a replacement.  Once you receive it, you can use it to make purchases and withdraw cash just as you would your debit card.

 What if my RFCU account used for previous tax returns is closed?

If you have another RFCU account with the same title, the payment will be deposited there.

If the account was closed only within the last 60 days, and you do not have another account with RFCU of the same title; we will re-open account the account and post the payment. 

If your payment is returned because neither of the scenarios above apply, a paper check will be issued by the federal government.  Track the status of this payment via the IRS website: Get My Payment.

Helpful Resources:

Centers for Disease Control and Infection Coronavirus (COVID-19) information.  What you need to know to Protect Yourself, Statistics, etc.

Federal Trade Commission Consumer Information. Find out about Coronavirus-related scams, and report it if you spot one.

Mass.gov Resource – Information on the Outbreak of the Coronavirus Disease (COVID-19)

Lost or Stolen Debit Card? Click here to view the steps to take and relevant phone numbers to report it.

If you have additional questions that are not answered on this page, please call us at (800) 562-7328.

Thank you for your membership and we look forward to continuing to serve you.