We help keep your card secure.

Protecting your credit and debit cards is vital. Whether shopping online or visiting another country, RFCU wants you to take precautions when using your cards. These resources provide tips and alert you to scams you should avoid.

Blocked Countries | Shopping Online | Card Compromise Notice | Phone Scam Alert | Phishing Scam Alert | Visa® Fraud Monitoring

Blocked Countries 

Visa credit card transactions have been blocked in the following countries: Cyprus, Hong Kong, Iran, North Korea, Libya, Malaysia, Romania, Sweden, Syria, Ukraine

Debit card transactions have been blocked in the following countries: Cuba, Iran, Libya, North Korea, Romania, Saudi Arabia, Sudan, Ukraine, Zambia

We have blocked transactions in the countries listed above due to reported acts of fraud. As fraud involving plastic cards expands, we will continue to seek means of protecting our members, balancing any action taken with the knowledge that these cards provide a major convenience to our members. We reserve the right to add additional countries to this list of “Blocked Countries” at any time. Please review your account statements and report any unauthorized transactions. If you plan to travel out of the country, we suggest that you monitor this blocked country list. For your protection it may change at any time without notice.

Shopping Online 

When you’re shopping online, make sure you’re using a secure site before entering your credit or debit card information. You can check this by looking for the padlock at the top of the screen.

Card Compromise Notice

If your credit or debit card is compromised, RFCU will notify you in writing and a replacement card will be issued. Cardholders will not be liable for fraudulent use of their Visa or debit card under the zero liability policy, provided we are notified immediately, orally or in writing of the loss, theft, or unauthorized use of your card, no later than 60 days after the statement date on which the fraudulent transactions appeared. Check your transactions in Online Banking and balance your accounts monthly.

Phone Scam Alert 

Telephone scams involve imposters, posing as a financial institutions, making random telephone calls seeking debit card numbers, expiration dates and personal identification numbers (PINs). In some cases a voicemail is left for a person to call back with the requested information. Please Do Not provide any information regarding your account to any caller.

At no time will an employee of Rockland Federal Credit Union ever call and ask for your account number, Social Security number or any personal information. As your financial institution we already possess this information and will have not need to contact you directly requesting this information.

Phishing Scam Alert

Rockland Federal Credit Union or The National Credit Union Administration (NCUA) will never send you an email asking you to respond to and confirm your personal information. RFCU and the NCUA will never ask you for your credit or debit card number, your bank account information, Social Security number, online banking login and password or similarly sensitive information.

If you respond to a phishing email, please contact our Member Service Center at (781) 878-0232 or (800) 562-7328.

Visa® Fraud Monitoring

As part of our ongoing efforts to protect our members from fraud, we have instituted a credit monitoring system. All of our Visa accounts are monitored by an automated system 24 hours a day. When unusual transactions are made on your account, you will be contacted by telephone to confirm that you are authorizing the transactions. If you are able to validate the transactions, your card will not be blocked. If we are unable to reach you by telephone, the system will automatically block your card from additional purchases. Your card will remain blocked until we are able to validate that you have authorized the questionable transactions.

If you know you will be traveling, making a purchase outside of your typical transaction or an unusually large purchase (over $2,000 per day), please inform us by calling (781) 878-0232 or (800) 562-7328. We will place a note on your account so that your purchases will not be flagged as potentially fraudulent activity.