Stolen Driver’s License/Checkbook

Know how to respond and protect your identity.

This is a stressful time and we’re here to help. Take these steps and we’ll work together to bring things back to normal as quickly as possible.

Call the Member Service Center at (781) 878-0232 or (800) 562-7328 during regular business hours and we will put a block on all of your RFCU accounts to prevent unauthorized transactions.
If your RFCU ATM or Debit Card is lost or stolen after hours call (800) 754-4128 and follow the automated instructions. It is important to contact the Card Operations Department the next business day by calling (781) 878-0232 or (800) 562-7328 so that we can verify the information and reorder a new card for you.
If your RFCU Visa card is lost or stolen after hours call (866) 839-3485 and follow the automated instructions. It is important to contact the Card Operations Department the next business day by calling (781) 878-0232 or (800) 562-7328 so that we can verify the information and reorder a new card for you.
Call one of the credit bureaus’ fraud units: Experian (888) 397-3742; Equifax (800) 525-6285; TransUnion (800) 888-4213
File a police report. Keep copies of your report to prove that unauthorized transactions don’t belong to you and you’re not liable for them.
Call the Federal Trade Commission at 877-IDTHEFT.