It is vital for your credit union to invest in its systems to ensure we can serve members safely and effectively. Technology is always evolving and we are committed to utilizing systems that have the latest security standards and features and functionality.
What’s Happening?
The Credit Union is upgrading our operating systems to ensure we continue to deliver a secure and convenient banking experience. This will include a period of downtime for operations while the upgrade is in progress. Our conversion window will be from 7:00 PM on Friday, August 8 to the morning of Monday, August 11.
What can members expect while the upgrade is in progress?
Friday, August 8
Branches and the Member Service Center will operate regular business hours.
After 7pm:
- Online Banking and Mobile Banking including Bill Pay, Telephone Banking, and Text Message Banking will be unavailable.
- Debit Card and ATMs will experience limited transaction capability. ATM deposits and balance inquiries will be unavailable.
Saturday, August 9
Branches will be closed.
Member Service Center will operate extended business hours (ex 8am – 4pm).
Online Banking and Mobile Banking including Bill Pay, Telephone Banking, and Text Message Banking will be unavailable.
Debit Card and ATMs will experience limited transaction capability. ATM deposits and balance inquiries will be unavailable.
Sunday, August 10
Branches will be closed.
Member Service Center will operate extended business hours (ex 8am – 4pm).
Online Banking and Mobile Banking including Bill Pay, Telephone Banking, and Text Message Banking will be unavailable.
Debit Card and ATMs will experience limited transaction capability. ATM deposits and balance inquiries will be unavailable.
Monday, August 11
Branches and Member Service Center will operate normal business hours.
Online Banking and Mobile Banking including Bill Pay, Telephone Banking, and Text Message Banking will resume availability throughout the day.
Debit Card and ATMs will return to regular transaction capability.
How can members prepare for the Upgrade?
With any system upgrade of this scale and scope, there will be some initial inconvenience, but we’re here to help! Our conversion window will be from 7:00 PM on August 8 to the morning of August 11.
Mobile and Online Banking Users including Bill Pay:
Complete any transactions or bill payments that you would normally process between the 8th and 11th of the month prior to August 8.
Loan Payment Portal Users (Make a Payment icon on the homepage):
The loan payment portal will be down and unable to accept payments while the upgrade is in progress. Plan to make your payment before August 8th if you have a due date that falls in this window.
Debit Card Users:
During this short period, debit card usage will be limited. Members will still have access to their debit cards, but the dollar amount of transactions will be reduced. If you are planning any larger debit card transactions, we urge you to do that prior to August 8 or after August 11.
Branch Locations:
All Branches will be closed on Saturday, August 9th and Sunday, August 10th. Please plan to complete any in-person services you require by August 8th or on/after August 11th.
Online and Mobile Banking – What changes will members notice?
View member numbers with suffix instead of currently used account numbers
Will member account numbers change?
No. You can continue to use the member number and account number issued to you at account opening.
Statements will look different (sample)
OLB/Mobile will look different
Will the service interruption affect direct deposit?
No. Direct Deposits will credit your account as usual.
What will happen to preauthorized automatic payments?
if the file is received by the 8th, they will be processed on the 8th before conversion weekend
Otherwise, posted with effective date on/after Aug 11.
No action required by the member for any recurring transfers, payments or bill payments.
Can members make a loan payment while the upgrade is in progress?
in branch – closed
credit pay – down
OLB/Mobile – unavailable
mailed payments – processed on August 11 as usual
automatic payments – potentially process on Friday Aug 8, if not after with effective date
Can members make a mortgage payment while the upgrade is in progress?
in branch – closed
OLB/Mobile – unavailable
mailed payments – processed on August 11 as usual
automatic payments – potentially process on Friday Aug 8, if not after with effective date
Will there be changes to member Statements?
Look of new statements – suffix reference
two statements will be cut in August – one from Cathedral or Eascorp and one from XDI
eStatements portal will be getting a UX/UI facelift
Will there be changes to the Telephone Banking experience?
Members will need to re-register for Telephone Banking after August 11.
What does this process look like?
What feature(s) will be added with the upgrade?
EZ Card (Card mangement) insert features and benfits