We are upgrading our systems to ensure we continue to deliver a secure and convenient banking experience. As a part of this enhancement, there will be a scheduled period of downtime while the upgrade is in progress.

We understand that service interruptions can be frustrating, and we truly appreciate your patience as we work to bring you a stronger, more modern banking experience.

Scheduled Downtime:
From 7:00 PM on Friday, August 8 through the morning of Monday, August 11

During this time, some services may be temporarily unavailable. Please review the FAQs on this page for full details on what to expect and how to prepare.

Friday, August 8 after 7:00pm – Monday, August 11, the following will be unavailable:

• Online Banking and Mobile Banking (including Bill Pay).
• Telephone Banking, and Text Message Banking will be unavailable.
• ATM balance inquiries will be unavailable.

Saturday, August 9

• Branches: Open regular business hours with limited transaction capabilities.
• Member Solutions Center: Open extended business hours from 8:30am – 3:00pm with limited transaction capabilities.

Sunday, August 10

• Branches: Closed, including Plymouth.
• Member Solutions Center: Monitoring email only ([email protected]).

Monday, August 11 

• Branches: Open regular business hours.
• Member Solutions Center: Open 8:00am – 7:00pm through Friday, August 15.

Online Banking and Mobile Banking (including Bill Pay), Telephone and Text Message Banking, and ATMs will resume availability throughout the day.

Following this system upgrade:

• Branches: Regular business hours.
• Member Solutions Center:
  • Extended hours August 18 – September 12, Monday – Friday, from 8:00am – 6:00pm.
  • (closed Labor Day holiday on September 1).

We understand system upgrades can cause temporary disruptions. Here’s how you can plan ahead:

Mobile and Online Banking Users including Bill Pay:

Complete any transfers or bill payments that you would normally process August 8-11 before 7:00 pm on August 8.

Loan Payment Portal Users (Make a Payment icon on the homepage):

• The loan payment portal will be unavailable during the upgrade.
• If your loan payment is due during this window, please make it before August 8.

Branch Locations:

• Saturday, August 9th branches will be open normal operating hours with limited transaction capabilities.
• If you are in need of in-person service, please visit us before closing on August 8 to ensure we will be able to accommodate your transaction.

Member Solutions Center:

• For full support, contact us before August 8 at 7:00 pm, or after August 11.

Limited service available:

• Saturday, August 9: 8:30 am – 3:00 pm.
• Sunday, August 10: Email support only at [email protected].

Share Accounts (Savings & Checking):
No. Your account number will remain the same.

Your debit/credit card numbers will remain the same. 

No action is needed – direct deposits, automatic transfers, and other linked services will continue to operate as usual. 

Loan Accounts:
Yes. Your Loan account number will be changing. We will be sharing your new loan account number shortly.

Effective August 11, 2025 your new loan account number will consist of your member number plus a four-digit suffix (a unique identifier for each account). 

You must use this new loan number for:

• Making one-time payments through the loan payment portal.
• External transfers or bill payments from external institutions.

Scheduled or recurring automatic transfers will not be impacted, and will continue to operate as normal. 

For ALL Members:

You will now see a four-digit suffix next to each account number in Online and Mobile Banking and on your monthly statements. This suffix is a unique identifier that helps us distinguish between multiple accounts under your membership.

✅ No action is needed — this change is for reference only and does not affect how you access or use your accounts.

ℹ️ If you have questions about your account number, member number, or routing number, simply select the account in Online or Mobile Banking and tap “Additional Details” to view that information.

We’re here to help if you need further support. Please contact us at (800) 562-7328 if you need assistance. 

No. Direct Deposits will credit your account as usual.

Previously scheduled automatic payments will process as usual, no action is required for any recurring internal transfers, payments or bill payments.

Yes. You will still be able to make a loan payment in person at a branch, by mail, and previously scheduled automatic payments will process without interruption.

Online and Mobile Banking will be unavailable while the upgrade is in progress.

The RFCU Loan Payment Portal will be unavailable while the upgrade is in progress.

Yes. You will still be able to make a mortgage payment in person at a branch, by mail, and previously scheduled automatic payments will process without interruption.

Online and Mobile Banking will be unavailable while the upgrade is in progress.

Starting August 11, your statements will have a fresh new look.

What’s Changing:

Statement Guide: Share account statements will include a helpful “How to Read Your Statement” map.

Suffix Display: You’ll now see a four-digit suffix in place of your full account number.

Updated Portal: The eStatement portal will feature a refreshed design with the same functionality you’re used to.

Separate Statements: If you previously received combined share and loan account statements, these will now be sent separately.

You can still view your full account details by selecting any account in Online or Mobile Banking and tapping “Account Details.”

Link to visual/include visual?

Effective August 11, members will see a few updates in Online and Mobile Banking:

New Account Display Format:
You will see a new number next to each account name.

This number consists of the last four digits of your member number followed by a four-digit suffix (a unique account identifier).

For example:
Example Auto Loan  *1234-3000

Full Account Number Access:
Your original share account number will still be accessible by selecting the account and tapping “Account Details.”

Link to visual guide?

The phone number and overall experience will remain the same. You will need to re-register for Telephone Banking when calling on August 11 or beyond. The system will automatically prompt re-registration when you call by asking a series of security questions.