We recently upgraded our systems to continue delivering a secure, reliable, and convenient banking experience. As part of this enhancement, there was a scheduled period of downtime from Friday, August 8 through the morning of Monday, August 11.

We know service interruptions can be inconvenient, and we truly appreciate your patience and understanding as we completed this important work to bring you a stronger, more modern banking experience.

If you have additional questions, please contact us at [email protected].

After Monday, August 11th:

• Branches: Regular business hours
• Member Solutions Center:
  • Extended hours August 11 – August 15, Monday – Friday, from 8:00am – 7:00pm
  • Extended hours August 18 – September 12, Monday – Friday, from 8:00am – 6:00pm
  • Saturdays will operate with regular business hours: 8:30am – 1:00pm
  • Closed for the Labor Day holiday on September 1

You will see a four-digit suffix next to each account in Online and Mobile Banking and on your monthly statements. This suffix is a unique account identifier that helps us distinguish between multiple accounts under your membership.

✅ No action is needed — this change is for reference only and does not affect how you access or use your accounts, aside from Loan Payment Center users. 

Share Accounts (Savings & Checking):
No, your account number will remain the same.

• Your Debit and Credit Card numbers will remain the same
• No action is needed – direct deposits, automatic transfers, and other linked services will continue to operate as usual

Loan Accounts:
No, your account number will not be changing.

If you use the Loan Payment Center for one-time guest payments, you will be required to use a new “Loan Number” where you normally enter your account number. Please review the information in the “What is My Loan Number?” tab below. 

Effective Sunday, August 10, 2025 at 8:00pm you will use a new “loan number” for one-time guest payments through the Loan Payment Center.

Your loan number consists of your member number and a four-digit suffix. All Loan Payment Center one-time guest payment users will receive their loan number via your preferred contact method on file, mail or email, as soon as this number is made available. 

You may also find your loan number in Online and Mobile Banking by selecting your account, and clicking on “Account Details.” 

Scheduled or recurring automatic transfers through the Loan Payment Center will not be impacted, and will continue to operate as normal. 

If you’re experiencing difficulty making a loan payment don’t worry—we have several alternative payment methods. All of these options will continue to work with your existing account number:

Alternative Payment Options:

• By Phone or In-Branch: Our team can accept your payment using your current account number—no changes needed
• Pay By Mail: Check payments received by mail with a coupon referencing your current account number will be processed without issue
• Bill Pay: One-time-payments set up through Bill Pay using your existing account number will still be accepted
• Recurring Transfers from Outside Institutions: Any scheduled loan payments you’ve set up through another bank or credit union will continue to process as usual

We’re committed to making this transition as smooth as possible. If you have questions about your loan payment setup or experience any issues, please contact us at (800) 562-7328.

Yes, we’ve made a change to how credit card payments are processed. Here’s what you need to know:

Processing time: Payments will post to your credit card account and available balance within 1–2 business days from the date the payment is made.

No impact to your due date: Your payment due date stays the same. Payments are always credited using the date we receive them—even if they appear in your account later.

No. Direct Deposits will credit your account as usual.

Previously scheduled automatic payments will process as usual, no action is required for any recurring internal transfers, payments or bill payments.

In August, your statements will have a fresh new look.

What’s Changing:

Statement Guide: Share account statements will include a helpful “How to Read Your Statement” map.

Suffix Display: You’ll now see a four-digit suffix in place of your full account number.

Updated eStatement Portal: When you access your eStatements through Mobile and Online Banking, the portal will feature a refreshed design with the same functionality you’re used to.

Separate Statements: Loan statements will be mailed or delivered by eStatement individually.

You can still view your full account details by selecting any account in Online or Mobile Banking and clicking on “Account Details.”

Effective Monday, August 11, members will see the following updates in Online and Mobile Banking:

New Account Display Format: You will see the last four digits of your member number followed by a four-digit suffix (a unique account identifier) for each of your accounts.

For example:
Example Auto Loan  *1234-3000

Pending Transactions: You can now view pending transactions in Online and Mobile Banking before they are fully posted, giving you more up-to-date insight into your account activity.

The phone number and overall experience will remain the same. You will be required to re-register for Telephone Banking when calling on Monday, August 11 or beyond. The system will automatically prompt re-registration when you call by asking a series of security questions.