We are upgrading our systems to ensure we continue to deliver a secure and convenient banking experience. As a part of this enhancement, there will be a scheduled period of downtime while the upgrade is in progress. This upgrade will be in progress from Friday, August 8 through the morning of Monday, August 11.

We understand that service interruptions can be frustrating, and we truly appreciate your patience as we work to bring you a stronger, more modern banking experience.

If you have additional questions, please contact us at [email protected].

As part of our system upgrade, several services will be temporarily unavailable. Please review the schedule below so you can plan accordingly.

Full service restoration: All services listed above will resume full availability on Monday, August 11.

Friday, August 8

• Branches and Member Solutions Center: Open regular business hours

Saturday, August 9

• Branches: Open regular business hours with limited transaction capabilities
• Member Solutions Center: Open from 8:30am – 1:00pm with limited transaction capabilities

Sunday, August 10

• Branches: Closed, including Plymouth
• Member Solutions Center: Monitoring email from 9:00am – 3:00pm ([email protected])

Monday, August 11 

• Branches: Open regular business hours
• Member Solutions Center: Open 8:00am – 7:00pm

Following this system upgrade:

• Branches: Regular business hours
• Member Solutions Center:
  • Extended hours August 11 – August 15, Monday – Friday, from 8:00am – 7:00pm
  • Extended hours August 18 – September 12, Monday – Friday, from 8:00am – 6:00pm
  • Saturdays will operate with regular business hours: 8:30am – 1:00pm
  • Closed for the Labor Day holiday on September 1

Our Branch and Member Solutions Team will be able to offer limited service capabilities throughout this upgrade. Please view the full list below:

The following services will be unavailable in branch and online during the system upgrade:

• Loan application status
• Issuing Money Orders or Treasurer Checks
• In-Branch Instant-issue Debit/ATM Cards 
• Loan closings 
• Loan payoff quotes 
• Lease final bills will not able to be processed

The following services will remain available during the system upgrade:

• Account Maintenance: Title changes, address changes, ACH/Debit disputes will be processed when systems return
• Branches will have access to statement copies, check copies, or activity letters 
• Change Debit/ATM PINs 
• Travel notifications

We understand system upgrades can cause temporary disruptions. Here’s how you can plan ahead:

Balances:

Your balances will be unavailable to view in online or mobile banking beginning at 6:00pm on Friday, August 8 – Monday, August 11. Please review your balances prior to system upgrade. 

• Withdrawals and deposits will be available via ATM throughout the system upgrade, however, balances will be unavailable
• Debit cards will work throughout the system upgrade 

Mobile and Online Banking Users including Bill Pay:

• Complete any one-time bill payments prior to 9:00am on Wednesday, August 6
• Complete any internal account transfers before 6:00pm on Friday, August 8
• Scheduled bill payments and recurring transfers will not be impacted, and will process as normal

Loan Payment Center Users 

• The Loan Payment Center will be unavailable from 6:00pm – 8:00pm on Sunday, August 10
• To reduce possible disruptions, please make your one-time guest payment prior to 6:00pm on Sunday, August 10 
• After 8:00pm on Sunday, August 10, members making a one-time guest payment via the Loan Payment Center will be required to use a new loan number. Please review the FAQs on this page regarding our “Loan Payment Center” to learn more on this topic
• All scheduled and recurring payments through the Loan Payment Center will not be affected

Branch Locations:

• Saturday, August 9 branches will be open normal operating hours with limited transaction capabilities
• If you are in need of in-person service, please visit us before closing on Friday, August 8 to ensure we will be able to accommodate your transaction

Member Solutions Center:

• For full support, contact us before Friday, August 8 at 6:00pm, or after Monday, August 11

Limited service available:

• Saturday, August 9: 8:30am – 1:00pm
• Sunday, August 10: Email support only at [email protected]

Call us! It’s important to notify us as soon as possible to help prevent unauthorized acitvity or purchases on your card and protect your finances. You will follow the same procedure during the system upgrade as you would normally:

Debit Cards

• Regular business hours: Call (800) 562-7328 – We will place a block on the card
• After hours: Call (800) 754-4128 and follow the automated instructions
• Replacement Cards: We will not be able to create instant-issue Debit/ATM Cards from 6:00pm on Friday, August 9 – Monday August 11

Credit Cards

• Regular business hours: Call (800) 562-7328. We will place a block on the card 
• After hours: Call (866) 839-3485 and follow the automated instructions

Yes. You will still be able to make a loan payment in person at a branch, by mail, and previously scheduled automatic payments will process without interruption.

You will see a four-digit suffix next to each account in Online and Mobile Banking and on your monthly statements. This suffix is a unique account identifier that helps us distinguish between multiple accounts under your membership.

✅ No action is needed — this change is for reference only and does not affect how you access or use your accounts, aside from Loan Payment Center users. 

Share Accounts (Savings & Checking):
No, your account number will remain the same.

• Your Debit and Credit Card numbers will remain the same
• No action is needed – direct deposits, automatic transfers, and other linked services will continue to operate as usual

Loan Accounts:
No, your account number will not be changing.

If you use the Loan Payment Center for one-time guest payments, you will be required to use a new “Loan Number” where you normally enter your current loan account number. Please review the information in the “Loan Payment Center Downtime” and “What is My Loan Number?” FAQs below. 

The RFCU Loan Payment Center will be temporarily unavailable on Sunday, August 10 from 6:00pm to 8:00pm.

To plan ahead, please note:

• Before 6:00pm, you can still make a one-time guest payment using your current account number
• After 8:00pm, we will require you to use a new loan number for payments
• We will send your new loan number via your preferred contact method on file, mail or email, as soon as it is available

Scheduled or recurring automatic transfers through the Loan Payment Center will not be impacted, and will continue to operate as normal. 

We appreciate your patience as we work to improve your payment experience.

Effective Sunday, August 10, 2025 at 8:00pm you will use a new “loan number” for one-time guest payments through the Loan Payment Center.

Your loan number consists of your member number and a four-digit suffix. All Loan Payment Center one-time guest payment users will receive their loan number via your preferred contact method on file, mail or email, as soon as this number is made available. 

You may also find your loan number in Online and Mobile Banking by selecting your account, and clicking on “Account Details.” 

Scheduled or recurring automatic transfers through the Loan Payment Center will not be impacted, and will continue to operate as normal. 

If you’re experiencing difficulty making a loan payment don’t worry—we have several alternative payment methods. All of these options will continue to work with your existing account number:

Alternative Payment Options:

• By Phone or In-Branch: Our team can accept your payment using your current account number—no changes needed
• Pay By Mail: Check payments received by mail with a coupon referencing your current account number will be processed without issue
• Bill Pay: One-time-payments set up through Bill Pay using your existing account number will still be accepted
• Recurring Transfers from Outside Institutions: Any scheduled loan payments you’ve set up through another bank or credit union will continue to process as usual

We’re committed to making this transition as smooth as possible. If you have questions about your loan payment setup or experience any issues, please contact us at (800) 562-7328.

No. Direct Deposits will credit your account as usual.

Previously scheduled automatic payments will process as usual, no action is required for any recurring internal transfers, payments or bill payments.

Starting Monday, August 11, your statements will have a fresh new look.

What’s Changing:

Statement Guide: Share account statements will include a helpful “How to Read Your Statement” map.

Suffix Display: You’ll now see a four-digit suffix in place of your full account number.

Updated eStatement Portal: When you access your eStatements through Mobile and Online Banking, the portal will feature a refreshed design with the same functionality you’re used to.

Separate Statements: Loan statements will be mailed or delivered by eStatement individually.

You can still view your full account details by selecting any account in Online or Mobile Banking and clicking on “Account Details.”

Effective Monday, August 11, members will see an update in Online and Mobile Banking:

New Account Display Format:
You will see the last four digits of your member number followed by a four-digit suffix (a unique account identifier) for each of your accounts.

For example:
Example Auto Loan  *1234-3000

The phone number and overall experience will remain the same. You will be required to re-register for Telephone Banking when calling on Monday, August 11 or beyond. The system will automatically prompt re-registration when you call by asking a series of security questions.