You will see a four-digit suffix next to each account in Online and Mobile Banking and on your monthly statements. This suffix is a unique account identifier that helps us distinguish between multiple accounts under your membership.

✅ No action is needed — this change is for reference only and does not affect how you access or use your accounts, aside from Loan Payment Center users. 

Share Accounts (Savings & Checking):
No, your account numbers remain the same.

• Your Debit and Credit Card numbers will remain the same
• No action is needed – direct deposits, automatic transfers, and other linked services will continue to operate as usual

Loan Accounts:
No, your account number will not be changing.

If you use the Loan Payment Center for one-time payments, you will be required to use a new “Loan Number” where you normally enter your account number. Please review the information in the “What is My Loan Number?” tab below. 

Effective Sunday, August 10, 2025 at 8:00pm you will use a new “loan number” for one-time payments through the Loan Payment Center.

You will find your loan number in Online and Mobile Banking by selecting your account, and clicking on “Account Details.” 

You will receive a monthly Loan Statement that will include a payment coupon. You will find your loan number on this statement.

If your loan payment is paid through automatic transfer, you will still receive a Loan Statement with coupon, however you may disregard the coupon.

Scheduled or recurring automatic transfers through the Loan Payment Center will not be impacted, and will continue to operate as normal. 

Yes, we’ve made a change to how credit card payments are processed. Here’s what you need to know:

Processing time: Payments will post to your credit card account and available balance within 1–2 business days from the date the payment is made.

No impact to your due date: Your payment due date stays the same. Payments are always credited using the date we receive them—even if they appear in your account later.

Your statements have a fresh new look.

What’s Changed:

Statement Guide: Share account statements include a helpful “How to Read Your Statement” map.

Suffix Display: You’ll now see a four-digit suffix in place of your full account number.

Updated eStatement Portal: When you access your eStatements through Mobile and Online Banking, the portal will feature a refreshed design with the same functionality you’re used to. You will still be notified by email when eStatements and eNotices are ready to be viewed. The email address that notifications will be sent from has changed – email notifications will now be sent from [email protected]. 

Separate Statements:

• Loan Statements will be mailed or delivered by eStatement individually, even if they were combined with your share account statement previously.
• Mortgage and Home Loan Statements will be mailed or delivered by eStatement individually. 
  • If you are enrolled in eStatements, your mortgage statement or home loan statement will be only delivered electronically, even if you have received a paper statement in the past. 

Statement Frequency remains the same:

• Checking Accounts will produce a monthly statement.
• Share Savings Accounts will produce a monthly statement anytime activity other than dividends posting occurs. Otherwise Share Savings Accounts will produce a quarterly statement.
• Share Certificate of Deposit accounts will produce a quarterly statement.
• Loan Accounts will be produced monthly.
• Mortgage and Home Loan statements will be produced monthly.

You can still view your full account details by selecting any account in Online or Mobile Banking and clicking on “Account Details.”

Effective Monday, August 11, members will see the following updates in Online and Mobile Banking:

New Account Display Format: You will see the last four digits of your member number followed by a four-digit suffix (a unique account identifier) for each of your accounts.

For example:
Example Auto Loan  *1234-3000