You may have heard about the recent card compromise at Heartland Payment Systems. This compromise did affect some Rockland Federal Credit Union members. At this time, according to the information we have been provided, all affected members have been notified in writing and replacement cards have been ordered.
IMPORTANT: We understand that fraudsters are using this compromise as a way to attempt to obtain cardholder information. You may receive a fraudulent recorded message directing you to call another number and provide your card and personal information. DO NOT RESPOND TO THIS TYPE OF CALL. Rockland Federal Credit Union will NEVER call you to ask for your information – we already have it.
Cardholders will not be liable for fraudulent use of their Visa or MasterCard card under Visa and MasterCard's zero liability policy, provided we are notified immediately, orally or in writing of the loss, theft, or unauthorized use of your Card, no later than 60 days after the statement date on which the fraudulent transactions appeared. Check your transactions in Online Banking and balance your accounts monthly.
PHONE SCAM ALERT
A TELEPHONE SCAM HAS BEEN REPORTED IN THE AREA THAT INVOLVES IMPOSTERS MAKING RANDOM TELEPHONE CALLS SEEKING DEBIT CARD NUMBERS, EXPIRATION DATES AND PERSONAL IDENTIFICATION NUMBERS (PINS). In some cases a voicemail is left for a person to call back with the requested information. Please DO NOT provide any information regarding your accounts to any caller!
AT NO TIME WILL AN EMPLOYEE OF ROCKLAND FEDERAL CREDIT UNION EVER CALL AND ASK FOR YOUR ACCOUNT NUMBER, SOCIAL SECURITY NUMBER OR ANY PERSONAL INFORMATION. As you financial institution we already possess this information and will have not need to contact you directly requesting this information.
PHISHING SCAM ALERT: DON'T GET SCAMMED!
ROCKLAND FEDERAL CREDIT UNION AND THE NATIONAL CREDIT UNION ADMINISTRATION (NCUA) WILL NEVER SEND YOU AN E-MAIL ASKING YOU TO RESPOND TO AN E-MAIL TO CONFIRM ANY PERSONAL INFORMATION. RFCU AND THE NCUA WILL NEVER ASK YOU FOR YOUR CREDIT OR DEBIT CARD, CREDIT UNION OR BANK ACCOUNT INFORMATION, SOCIAL SECURITY NUMBER, LOGIN INFORMATION SUCH AS YOUR PIN NUMBER OR SIMILARLY SENSITIVE DATA.
If you respond to a phishing e-mail, please contact us and/or direct inquiries to our Member Service Center at 781-878-0232 or 800-562-7328.
IMPORTANT FRAUD MONITORING INFORMATION!
As part of our ongoing efforts to protect our members from fraud, we have instituted a new credit monitoring system. All of our Visa accounts are now monitored by an automated system 24 hours a day. When unusual transactions are made on your account, you will be contacted by telephone to confirm that you are authorizing the transactions. If you are able to validate the transactions, your card will not be blocked. If we are unable to reach you by telephone, the system will automatically block your card from additional purchases. Your card will remain blocked until we are able to validate that you have authorized the questionable transactions.
Visa Card Transactions have been blocked in:
HONG KONG, UKRAINE, SWEDEN, ROMANIA, MALAYSIA
Due to a recent merchant breach of security, the Credit Union has decided to block the following countries because of reported acts of fraud that have occurred there. As fraud involving plastic cards expands, the Credit Union will continue to seek means of protecting our members, balancing any action taken with the knowledge that these cards provide a major convenience to our members. The Credit Union reserves the right to add additional countries to this list of "Blocked Countries" at any time. Please review your periodic statements and report any unauthorized transactions. If you plan to travel out of the country, we suggest that you monitor this blocked country list. For your protection it may change at any time without notice.
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