Stolen driver's license or checkbook checklist


To minimize your losses, take these important steps...

  1. Call the Member Service Center at 800-562-7328 or 781-878-0232 during regular business hours and we will put a block on all of your RFCU accounts to prevent you from unauthorized transactions.
  2. If your RFCU ATM or Debit Card is lost or stolen after hours call 800-528-2273. Follow the automated instructions. It is important to contact the Card Operations Department the next business day by calling 781-878-0232 or 800-562-7328 extension 104 so that we can verify the information and reorder a new card for you.
  3. If your RFCU Visa is lost or stolen after hours call 866-839-3485. Follow the automated instructions.  It is important to contact the Card Operations Department the next business day by calling 781-878-0232 or 800-562-7328 extension 105 so that we can verify the information and reorder a new card for you.
  4. Call one of the credit bureaus' fraud units (Experian 888-397-3742; Equifax 800-525-6285; TransUnion 800-888-4213).
  5. File a police report. Keep copies of your report to prove that unauthorized transactions don't belong to you and you're not liable for them.
  6. Call the Federal Trade Commission at 877-IDTHEFT.