Fraud/Compromised Card Information

Important Fraud Prevention Updates:

 

Visa Card Transactions have been blocked in:
CYPRESS, HONG KONG, UKRAINE, SWEDEN, ROMANIA, MALAYSIA

Debit Card Transactions have been blocked in:
MYANMAR, CUBA, IRAN, N KOREA, SUDAN

Due to reported acts of fraud that have occurred in the above listed countries, the Credit Union has decided to block transactions from these countries. As fraud involving plastic cards expands, the Credit Union will continue to seek means of protecting our members, balancing any action taken with the knowledge that these cards provide a major convenience to our members. The Credit Union reserves the right to add additional countries to this list of "Blocked Countries" at any time. Please review your periodic statements and report any unauthorized transactions. If you plan to travel out of the country, we suggest that you monitor this blocked country list. For your protection it may change at any time without notice.


LOOK FOR THE PADLOCK WHEN SHOPPING ONLINE!

Something else to keep in mind when you're shopping online is to confirm that the page where you enter your credit/debit card information is secure.  When placing an order online you should always look for the padlock at the top of your screen (see image below) to be sure the website is secure and your personal information is safe.

 


CARD COMPROMISE NOTICE

If your credit or debit card is compromised, RFCU will notify you in writing and a replacement card will be issued.   Cardholders will not be liable for fraudulent use of their Visa or MasterCard card under Visa and MasterCard's zero liability policy, provided we are notified immediately, orally or in writing of the loss, theft, or unauthorized use of your Card, no later than 60 days after the statement date on which the fraudulent transactions appeared.  Check your transactions in Online Banking and balance your accounts monthly


PHONE SCAM ALERT

A TELEPHONE SCAM HAS BEEN REPORTED IN THE AREA THAT INVOLVES IMPOSTERS MAKING RANDOM TELEPHONE CALLS SEEKING DEBIT CARD NUMBERS, EXPIRATION DATES AND PERSONAL IDENTIFICATION NUMBERS (PINS). In some cases a voicemail is left for a person to call back with the requested information.  Please DO NOT provide any information regarding your accounts to any caller!

AT NO TIME WILL AN EMPLOYEE OF ROCKLAND FEDERAL CREDIT UNION EVER CALL AND ASK FOR YOUR ACCOUNT NUMBER, SOCIAL SECURITY NUMBER OR ANY PERSONAL INFORMATION. As your financial institution we already possess this information and will have no need to contact you directly requesting this information.


PHISHING SCAM ALERT: DON'T GET SCAMMED!

ROCKLAND FEDERAL CREDIT UNION AND THE NATIONAL CREDIT UNION ADMINISTRATION (NCUA) WILL NEVER SEND YOU AN E-MAIL ASKING YOU TO RESPOND TO AN E-MAIL TO CONFIRM ANY PERSONAL INFORMATION. RFCU AND THE NCUA WILL NEVER ASK YOU FOR YOUR CREDIT OR DEBIT CARD, CREDIT UNION OR BANK ACCOUNT INFORMATION, SOCIAL SECURITY NUMBER, LOGIN INFORMATION SUCH AS YOUR PIN NUMBER OR SIMILARLY SENSITIVE DATA. 

If you respond to a phishing e-mail, please contact us and/or direct inquiries to our Member Service Center at 781-878-0232 or 800-562-7328.


VISA CARDHOLDERS:
IMPORTANT FRAUD MONITORING INFORMATION!

As part of our ongoing efforts to protect our members from fraud, we have instituted a credit monitoring system.  All of our Visa accounts are now monitored by an automated system 24 hours a day.  When unusual transactions are made on your account, you will be contacted by telephone to confirm that you are authorizing the transactions.  If you are able to validate the transactions, your card will not be blocked.  If we are unable to reach you by telephone, the system will automatically block your card from additional purchases.  Your card will remain blocked until we are able to validate that you have authorized the questionable transactions.

If you know you will be traveling or making an unusually large purchase (over $2,000 per day), please inform us by calling 800-562-7328 or 781-878-0232 ext 104.  We will put a note on your account so that your purchases will not be flagged as potentially fraudulent activity.