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Security Statement


Our Commitment to You

Rockland Federal Credit Union understands that your trust in us depends on how well we keep your personal, business, and account information secure. We share your concern and employ sophisticated security methods to keep your information secure whether you choose to conduct your business with us at a local branch, ATM, by telephone or the Internet.

RFCU utilizes industry accepted security practices that are appropriate for the way you choose to conduct business with us. For your protection, no matter which channel you choose, we verify you are who you say you are before granting you access to your accounts. Additionally, our systems use firewalls and encryption to protect information about you.

Security is Everyone's Responsibility

At RFCU, we take the safeguarding of your information seriously. In fact, we believe keeping information about you safe and secure is every employee's responsibility. We also encourage you, the member, to take steps in protecting information about you. An excellent source of information on how to prevent identity theft and what to do if you are a victim of identity theft is the Federal Trade Commission website.

Security Controls and Browser Requirements

To assist us in offering financial services in a secure manner, we employ a number of controls described below. These controls allow us to properly authenticate your identity when you access these services and protect information about you as it travels over the Internet between us and your access device (such as PC or wireless device).

Our site requires the use of secure browsers to protect you while you access our online services. Secure browsers allow you to communicate with our Web site in a protected session by encrypting information that flows between you and the site. To verify that your session is secure, look for https: instead of http: in the URL address line, and a secure symbol (for example, closed padlock or key) on the status bar of your browser located on the lower part of the screen. For greater security when viewing your account information over the Internet, we require that you use a browser with 128-bit encryption.

To provide additional protection, a timeout feature is used on selected parts of our website. This feature automatically logs you out of your account after an extended period of time. Re-establishing and authenticating your credentials for your online session helps to reduce unauthorized access to your accounts with us via the Internet.

The website uses firewalls to protect our computer systems and your information. Firewalls can be thought of as a selective barrier that permits only specific types of traffic (transactions) through to our systems.

For helpful tips on how to safeguard your personal information and computer from identity thieves, viruses and scams, please continue reading.

How You Can Protect Yourself?

While anyone can fall prey to fraud and identity theft, many ways exist to minimize your risk. The following are some ways you can protect yourself and your accounts.

  • Never share your access codes with anyone. Remember, a credit union representative will never ask you for your PIN or Password.
  • Use only the secure email service provided within Online Banking when sending or requesting account or information about yourself.
  • Consider using a personal firewall to prevent hackers from invading your personal computer, especially if you are using DSL or a cable modem to access the internet.
  • Install virus protection software and scan all downloaded software, as well as all diskettes, before use. Also, delete emails with attachments from unknown sources.
  • When you are done with your transactions, always click on the Exit button on the website to exit the application and prevent further access to your account. When using a public PC (such as in a library or school), also close the browser when you are finished.

If you feel you may be a victim of identity theft, click here for more information and a list of resources to assist you.


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