Frequently Asked Banking Questions

Q: Are my deposit accounts insured?
A: Yes! Deposits are fully insured up to the legally permissable deposit limits allowed by Massachusetts regulations. 

Q: How do I set up Direct Deposit of my payroll check?
A: After your checking application has been approved, you will receive our routing and transit number and your account number. If your employer participates in a direct deposit program, simply provide this information to the human resources or payroll department at your company, and your direct deposit will usually begin within thirty days.

Q: How do I set up Direct Deposit of my Social Security check?
A: After your checking application has been approved, contact Social Security at 1-800-772-1213.  You should have your checking account number (you can find this by looking at your statement or one of your checks-it is the second set of numbers on the bottom of your check) and our Routing number 211373348 ready when you call. 

Q: Can I get information about my account by phone?
A: Yes! Account information is available with our Member Service Representatives during business hours at any of our offices or ask about our Teletouch System for automated account information 24 hours a day.

Q: Can I do all of my banking with you?
A: Yes! Thanks to the convenience of Direct Deposit and ATMs, everyday banking activities can be performed on your own time.

Q: Can I look at all of my transactions at any time?
A: Yes! With Online Banking, you have access to your account information 24 hours a day, 7 days a week!