Protecting You Anywhere You Login Online With
Enhanced Login Security

Your online security is of utmost importance us.  If you're an online banking user, you will notice that we have an extra layer of security to protect you-Enhanced Login Security.

Enhanced Login Security is a free and easy way to help prevent fraud.  Sign up once and you're all set.  It's that simple-the next time you log in, it's business as usual, and the rest of your online experience will remain exactly the same.

Whether you're checking your balances from work, home or on vacation, Enhanced Login Security protects your identity from any computer you choose. 

Superior Technology Means Maximum Security
This superior security technology protects your identity anywhere you log into RFCU's Online Banking.  It will identify you as the true "owner" of your accounts by recognizing not only your password, but your computer as well.  If your computer isn't recognized by us-if you've logged in from a public computer or one you haven't used before- we'll ask you a challenge question as an additional line of defense to prevent unauthorized access.  Your identity is protected, and your peace of mind? At ease.

How To Enroll
When you log into Online Banking, you will be prompted to choose a Challenge Question and provide an answer.  Once your Challenge Question and answer are set up, you can enable Enhanced Login Security on your computer.

From the User Options, click on "Enhanced Login Security.  You will be given two choices-to add extra security protection to the computer or to remove that extra security.  When you select to add the extra security protection, a cookie is installed on the hard drive.  This cookie allows us to authenticate that it is from a location you have selected.  When this step is complete, you are done. 

If you regularly access Online Banking from several computers (home, work, etc.), you will need to log into Online Banking, answer your Challenge Question, and follow the steps above to enroll each computer.

Please Note: You should not enable Enhanced Login Security from a location that is used by the general public (library).

Removing the Extra Security
You may choose to do this if you will no longer be logging in regularly on a particular computer, or if the computer is going to be donated or given away.  Simply go to the User Options, choose "Enhanced Login Security" and choose the appropriate option to remove the protection.  (Please note, that although the security protection has been removed from the computer, your Challenge Question and answer, and any other security set on your computer will remain intact.) 

 

                   

 

Enhanced Login Security Questions and Answers

Q: Do I have to choose a Challenge Question and answer right away?
A: Yes, you must choose a question and answer before you can proceed.

Q: Do I have to enable Enhanced Login Security or enroll my computer?
A: No, this is an elective feature at this time.   We do strongly suggest that you take advantage of this extra security by enrolling your computer.

Q:  What if I delete my cookies?
A: The Enhanced Login Security will prompt you for your Challenge Question and answer, and you will need to access User Options to add the security again to that computer.

Q: What if I forget the answer to my Challenge Question or which question I chose?
A: Contact us to have your question and answer reset, and you will be prompted to submit a new question and answer. Note: your password will also be reset in this process.

Q: Can I choose my own Challenge Question?
A: Yes, you can choose from one of the three pre-set questions.

Q: When I type in my answer, do I have to remember capitals and lowercase?
A: No, your answer is not case-sensitive.

Q: Can I change my Challenge Question later?
A: Yes, you can change it by going to User Options inside Online Banking and choose "Challenge Question Setup."

Q: I've set up extra security on my home computer but I also log into Online Banking from work. What should I do?
A: When you log into Online Banking at work, you'll be prompted for your Challenge Question and answer. Once you provide the required data, you'll be logged into Online Banking. Go to User Options and click on Enhanced Login Security. Follow the steps to add extra security to the computer at work. Please note: you may need to check with the System Administrator at your work if you have any issues installing the Enhanced Login Security.

Q: I want to log into Online Banking from the library.  What will happen?
A: You'll be prompted for your Challenge Question and answer. Once you provide the required data, you'll be logged into Online Banking. Because this is a public computer, you should NOT access User Options to set up extra security.

Q: Both my husband and myself use the same computer.  Do we both need to set up Enhanced Login Security?
A: Yes, the Enhanced Login Security is set up per user account. Each user will need to:

• Set a Challenge Question and answer
• Go to User Options, Enhanced Login Security to add security under that account

Q: Will this protect my computer from viruses or hacking?
A: No, Enhanced Login Security will only protect you against unauthorized access to Online Banking. This is not anti-virus protection, and will not protect you from hackers. You should make sure that your anti-virus software and anti-spyware software is kept up to date as well as keeping your computer up to date with patches for your operating system and software.

Q: I have multiple browsers on my computer, what should I do?
A:  If you have multiple browsers on your computer (example: Internet Explorer and Netscape) you will need to enroll those browsers separately.

For more information visit www.rfcu.com or call us at 1-800-562-7328 or
781-878-0232.